*** Fanquip will be closed from the Thursday, 22nd December and reopen Monday, 9th January. Have a happy holiday ***
*** Fanquip will be closed from the Thursday, 22nd December and reopen Monday, 9th January. Have a happy holiday ***
Do you have trade accounts?
We currently only offer offline trade accounts. If you’re a regular customer, or would like to become one, we recommend speaking to your sales representative for any orders, or contacting us at [email protected]. For access to bulk orders, discounts, new products and faster delivery times, contact us today.
Does Fanquip offer additional services?
Yes, Fanquip can assist you at all stages of your journey.
Ventilation Consulting
Fanquip will come to your site, inspect and assess the area and formulate a solution that works within your needs and budget.
Installation
Reduce risk, time and money by having our experts come to site and install your ventilation solution.
Custom products
Fanquip has engineers who are readily available for perusal and determination of custom products for specific solutions. We pride ourselves in our ability to adapt or design new products or solutions for our clients.
Servicing and repairs
At Fanquip, we offer a full repairs and overhaul service of fans, impellers, motors and associated products. With a large workshop facility, overheard crane, highly skilled technicians and the largest fan testing chamber in Australia, we can provide the highest quality and efficient servicing to get your equipment back on site. Limit down-time and ensure long ongoing life of your equipment.
I am not sure what solution I need, what can I do?
Speak to us today to ensure you have the best solution for your requirements.
Does Fanquip make custom products?
Yes, we can customise almost all our products. Some examples include motor power, size, voltage, and finish.
We also provide full turn-key solutions and packages to solve cooling, heating, steam, condensation, air extraction, air circulation and more.
Can I choose click and collect?
Speak to [email protected] if you’d like to discuss collection from our warehouse at Prestons, NSW.
How long will it take to receive my order?
Fanquip aims to get your order to you as soon as possible. Depending on any customisation selection. Our team will remain in contact throughout the process to update you on your order.
I need to make changes to my order, what do I do?
Contact [email protected] or 1800 077 974 as soon as possible to make changes to your order.
How do I cancel my order?
Contact [email protected] or 1800 077 974 as soon as possible and we can discuss cancellation or product changes.
Where is my order coming from?
Your order will be shipped from our warehouse in Prestons, NSW Australia.
How much does shipping cost?
Shipping is calculated based on the approximate size and weight of your order. We use shipping with a range of popular logistics companies at competitive prices.
Where do you ship?
Fanquip can deliver orders all across Australia. Need international shipping? Contact us today!
Do I need a forklift for large orders?
If ordering large and/or heavy products you will need to have a forklift and available space to unload.
How do I track my order?
Fanquip will provide you with a tracking number for real time delivery updates.
When to return a product?
Fanquip works closely with our customers to address any concerns or problems. If you are unhappy with any products or services, please contact our sales team at [email protected] to discuss how we can help you.
We will offer you a replacement, credit or refund where products have a major failure, such as:
How to return a product?
If a resolution cannot be made, our sales team can work with you to help return products. Return shipping will be organised on a case-by-case basis, depending on your location and the size of the product. Please submit an online Returns For Repair Request or download a printable PDF Return Repair Form
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Dispute Escalation
If you feel that your rights under consumer law or our Returns Policy have not been met, please forward your concerns in writing to: PO BOX 3150, Singleton, NSW, 2300, Australia
